Insured Shipping & Processing
Insured Shipping
Once your item is complete, we will email you with tracking information. All jewelry requires signature upon delivery (purchaser is responsible for any costs associated with a package returned to Harold Stevens due to multiple failed delivery attempts).
General shipping times; normal processing times still apply.
- FedEx 2-Day: 2 business days (excluding weekends and holidays)
- FedEx Overnight: arrives the next business day (excluding weekends and holidays)
Processing Time(s)
In stock items will be processed within 1-3 business days. If your order is a rush, please call our studio 619-231-0520 and we will let you know if your request can be accommodated. Please note the shipping method selected does not expedite your order's production time.
Warranty, Resizing & Returns
Warranty
We provide a complimentary six(6) month limited warranty on all fine jewelry purchases. This includes any quality issues arising from a manufacturing defect; including loose diamonds, loose prongs & missing stones up to 0.10 carats. Resizing is not included.
Complimentary Cleaning:
We provide ultrasonic & steam cleaning at no cost for a lifetime.
Factory Specs Cleaning:
Comprised of a meticulous inspection, polishing, rhodium plating, and the tightening of any loose stones for a nominal cost. Reach out to the store for specific pricing information.
Resizing
We provide one(1) complimentary resizing within 1 size smaller or larger than the original ring size within 3 months of pick-up date.
Note: The policy excludes eternity rings, bangle bracelets & stackables*. Not all rings can be resized, and most rings cannot be resized more than 1-1.5 sizes smaller or larger than the original ring size.
Returns
We offer complimentary returns & exchanges on fine jewelry within 15 days of delivery. Certain exclusions apply. For additional details, click HERE.
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HIDDEN GEM
In our secure location, discover the breathtaking cityscapes of downtown San Diego and experience unmatched comfort.
Love Worthy
CLIENT STORIES
We must admit, being apart of peoples most intimiate moments, is the reason we love what we do. Thank you to all our clients we've helped celebrate important life occasions!
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We Care.
Our commitment to lifelong service and support extends well beyond your purchase. Wether its an emergency repair, an impromptu cleaning or you've just simply had second thoughts. We have you covered.